AN ENTERPRISE FOCUSED CRM SUITE

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Kapture is a Customer Centric SAAS Solution that empowers customers with Service Desk Solutions for Customer Support as well as End to End Sales Solutions for

  • Lead Management
  • Customer Management
  • Order Management
  • Payment processing and
  • Workforce Management

Kapture continues to be the preferred choice of growing enterprises looking for a transformational CRM experience. Our Software is powerful and flexible and scales to meet the needs of any business. Being a browser based application it is
highly accessible from multiple locations without any effort.

500+

CUSTOMERS

25 000+

ACTIVE USERS

200+

EMPLOEE

2011

FOUNDED

OUR OFFERINGS

Kapture One Suite

  • Self Service
  • Service Center Support
  • On Fileld Service Support
  • Multi Channel Customer Support
  • Knowledge Management System

Sales

  • Lead Management
  • On Field Sales Management
  • Mobile CRM
  • Feedback Management
  • Order and Payment Managment

Kapture Chat

  • Live Chat
  • AI Chatbot
  • Hybrid AI Agent

INDUSTRIES

TRAVEL & HOSPITALITY

A travel operator needs to manage and meet the demands of their customers on the go. Travel CRM software lets you coordinate and streamline the entire operations through a single platform.

Manage multiple bookings & enquiries across all properties & packages collectively into a single inbox on the Hotel CRM software.

SALES

Identify, monitor, and focus on the deals that have the highest probability of closure. With in-depth reports on daily revenue, sales stages, and deal status, and more, your agents can close deals faster.

Create your own customizable sales pipeline and set conditions for deals to move forward along the pipeline.

E-COMMERCE

With Kapture CRM’s integration capabilities be rest assured of all integrations with your already existing ecommerce platform.

Get all necessary information with respect to each customer and each order, all at one place without the struggle of checking through multiple tabs while working on each incoming request.

EDUCATION

Improve how your faculty and students share knowledge amongst each other with Kapture’s robust cloud capabilities and student management system.

Manage your student groups and facilitate their growth by providing them with the tools to boost idea generation and execution.

PHARMA & HEALTHCARE

Cast a wide net with your products by creating a clear marketing strategy and partnering with leading entities in the pharmaceutical industry.

Gauge the current market conditions and predict emerging trends in the demand for medical products, and appropriately align your marketing mix to reach more customers with a pharmaceutical CRM software.

FINTECH

An intelligent platform that embraces and evolves with policy and regulation changes.
Leverage Kapture CRM to deliver delightful financial services without compromising on security.

You can segment customers, map their history and engage with them – all from one central dashboard. Personalized support goes a long way in increasing customer satisfaction and retention rates.

FMCG

Manage Distribution Network, Uncover Retail Opportunities & Streamline Delivery in Kapture’s FMCG CRM.

Manage your extensive and dense distribution system, orders, inventory and payments all through one platform. Create a detailed multi-level product catalog with SKUs, enriched media library, product descriptions and instructions.

CRUISELINES

Manage multiple bookings through single log in easily manage inventory levels, fare codes, taxes, and channel partners through one dashboard custom made for cruise industry.

Get an overview of all your booking sources and the revenue generated by them. Optimize your key performance drivers & map your customer’s booking journey.

SPECIFIC FEATURES

CLOUD PLATFORM

Kapture is deployed on Amazon Aws and Google Cloud Servers and has a global scale technical infrastructure.

Kapture is SAAS solution hosted on Google Cloud and Amazon AWS and servers located in US, Singapore, India, Europe (Multiple Instances).

MOBILE ANYWHERE

Manage your business, whenever, wherever. Access Kapture’s intuitive solutions right from your smartphones.

Do more with your mobile app – give your agents on-the-go access to the right tools via Kapture’s mobile app. With information readily available at their fingertips, your agents can now assist customers from anywhere.

FLEXIBLE CUSTOMIZATION

Customize the functionality and interfaces just according to your specific needs and requirements.

Integrate all your internal platforms with Kapture, using APIs and SDKs, to facilitate efficiency across teams. Lead the way by using the Kapture CRM platform to create industry specific integrations.

SEAMLESS INTEGRATION

Integrate Kapture CRM with your internal and external systems.

Migrate and integrate data within one Data Management Platform.

Customize your builds with the help of our various APIs.
Lead the way by using the Kapture CRM platform to create industry specific integrations

Do you already have any questions?

Call us and check out how Kapture CRM can handle and support your operations!

OUR VISION

Our vision is to build a CRM suite that helps enterprises manage multiple tasks on just one platform.

KAPTURE CRM

Kapture delivers CRM technology solutions to business organizations with the aim of business growth, improving emploee productivity, customer satisfaction & profitability.

Quick implementation

Average implementation process takes from 15 to 30 days.

Simplicity

The simple and straight forward UI makes work easy.

Choice of implementation

Web Service APIs, Email Integrations, Google and more …

24 Hour Support Line

Open for queries and assistance at any time of the day.

Affordable Solutions

Kapture goes easy on your pocket using Android & iOS mobile apps.

No Hidden Costs

Simple subscription plans – what you see is exactly what you get.

Central Data Repository

Data is stored and categorized systematically; servers located in US, Asia and Europe.

Automation of Tasks

Tasks can be assigned automatically to the respective department.

Reporting

550+ predefined reports, as per your needs. Ease of creation of own, customized reports.

Track of Customers and Leads

On real-time basis.

Application Integration

Customized according to your business needs.

Internal Communication.

Helps one communicate within the business.

TECHNICAL SPECIFICATIONS

KAPTURE CRM SECURITY STANDARDS

Kapture is deployed on Amazon AWS and Google server and has a global scale technical infrastructure designed to provide security through the entire information processing lifecycle.

This infrastructure provides secure deployment of services, secure storage of data with end user privacy safeguards, secure communications between services, secure and private communication with customers over the internet, and safe operation by administrators.

The security of the infrastructure is designed in progressive layers starting from the physical security of date centers, continuing on to the security of the hardware and software that underlie the infrastructure, and finally, the technical constraints and processes in place to support operational security.